Question 1

I’ve signed up to an Education / Networking / Coffee Talk Event, but have not received the Zoom login details."

Accepted Answer

The ISCM uses the Zoom platform to host online events. When you register through our website, details of the event along with sign-in links and passcodes are emailed to you by Zoom. Depending on your company email policies and setups, these emails may go to your junk / spam folders or be filtered out completely without ever reaching your inbox. This is typically resolved by speaking with your company IT support teams.
Emails will come from no-reply@zoom.us.
These should be received within an hour of registering for an event. If they have not been received within two hours, it is likely that you will need to seek support.
Full details on how to resolve this issue can be found here: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom
If you have followed the steps above, and this has not resolved the issue, please contact info@catmanagers.org in advance of the event, so that we can assist you.

Question 2

I’m trying to reset my password for the ISCM website, but have not received any email."

Accepted Answer

The ISCM uses the WIX platform to develop and host its website, including managing registration and password resetting. As a result, while we can lock a user’s account and force a password reset if they think it has been compromised, we are unable to see or manually set individual’s passwords for security reasons. Password reset emails will come directly from WIX. Depending on your company email policies and setups, these emails may go to your junk / spam folders or be filtered out completely without ever reaching your inbox. This is typically resolved by speaking with your company IT support teams.
Emails will come from wix-team@notifications.wix.com.
These should be received within minutes of triggering. If they have not been received within ten minutes, it is likely that you will need to seek support.
WIX advise that in most cases, this is due to the above email address being filtered out by local IT policies, and to ask your IT team to unblock this address.
If this still does not resolve the issue, WIX advise you to contact them directly at: https://www.wix.com/support-chatbot
https://support.wix.com/en/article/site-members-password-retrieval

FAQs

I’ve signed up to an Education / Networking / Coffee Talk Event, but have not received the Zoom login details."

I’m trying to reset my password for the ISCM website, but have not received any email."